Professional with nearly 8 years of rich cultural experience in Cloud System Engineer with 24*7 Support. Excellent knowledge of IT Infrastructure (Active Directory Engineer, Service Desk,Infrastructure Engineer, Windows System Administration , Networking Platform, AWS, System Engineer and Cloud Computing)
Relevant and proven record of accomplishment in technical, highly innovative environment and connect with organizations in need of IT leadership. I can help integrate new systems, manage networks, or streamline IT processes to create better workflows and more successful operations. As an expert in Cloud IT Stakeholder management skills coupled with excellent communication & presentation skills and proficient in ITIL based delivery
Extensive experience in building and leading highly successful 24X7 technical support teams from scratch in fast-paced technology environments and keeping them motivated to achieve stated long-term goals
Service-, Escalation- and Operations Management
• Experience managing priorities, balance competing demands for resources and adapting to changing priorities.
• Experience managing critical incidents in a high-availability / mission-critical IT infrastructure / data center environment and NOC Operations.
• Experience developing and rationalizing metrics to reflect performance and driving improvements. Track record on continuous improvements – Process.
Process ownership, execution for: Incident Management request fulfillment, Major Incident Management, Problem Management, IT escalations, Documentation.
Proficient in handling various types of customer expectations and maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention.
Excellent skills with proven abilities in resolving complex networking, hardware and software related issues.
Awareness of Infrastructure and Technology, sufficient for troubleshooting techniques
