Award-winning customer and sales support manager with 20+ years of global experience in driving revenues, improving client satisfaction & loyalty, maximizing sales via existing & new channels, always ensuring delivery of best in class levels of customer service during the full sales lifecycle (pre and post-sales).
Dedicated and focused professional highly skilled in building productive relationships with all stakeholders, delivering Continual Service Improvements aimed at boosting productivity, optimising & improving service, streamlining workflows, saving costs, ensuring ROI and challenging the status quo.
A Customer advocate, ITIL Certified in Service Management best practices, regarded for creativity, positivity, empathy, inclusive communication style, diplomatic approach to conflicts, commercial acumen and the ability to lead by example.
A results oriented problem solver recognised for his exceptionally skilled handling of Customer disputes and issues.
An adaptable proactive self-starter, experienced in providing strategic & operational performance analysis, management reporting and managing performance expectations.
A native English speaker, based in Hamburg since 2004, who has developed very good German language skills.
Currently seeking a new challenge from a Hamburg location or from home office.
